Questions and answers

Inside Tagum City: order before noon and it goes out the same day, usually within three to four hours. After noon it is normally the next morning.

Outside Tagum City: we run on set days for each town. When we call to confirm we will tell you the next run. If you are on a route we are already driving that day, we will often fit you in.

No minimum. Free delivery on orders of ₱2,000 or more. Below that, delivery is ₱80, and the checkout shows it before you commit.

Someone over 18 does, yes. Our crew connects the cylinder and leak-tests it, and we need a person to hand it to and take payment from. We do not leave cylinders at gates or with neighbours — a tank left outside is a tank that gets stolen or tampered with.

Yes, any time before the truck leaves the yard — just call us. Once the crew is on the road with your cylinder we may ask you to take the delivery, since the trip has already been made.

Then something broke on our side and we are sorry. Please ring (084) 217 9118. An order placed on the website should get a call within a couple of hours during 8:00 AM – 5:00 PM.

Because the first time, you are buying the steel cylinder as well as the gas. That part is a refundable deposit — it is not a charge. It covers us for the cylinder being out in the world. Return the cylinder in usable condition with your receipt and you get the deposit back.

Every refill after that is just the price of the gas, which is why regular customers pay the lower number.

Bring the cylinder to the station with the original receipt. We check it is ours, that it is not holed, badly corroded or missing its foot ring, and we refund the deposit shown on that receipt.

No receipt? Talk to us anyway. If we can match the cylinder to our records we will usually sort it out, but the receipt makes it simple.

Cash on delivery.

Please have the exact amount ready if you can; our crew carries limited change.

Not for you. LPG is repriced at the start of each month and pump prices move most Tuesdays, but whatever we quoted you when we confirmed the order is what you pay on delivery.

Yes, for everything, including fuel bought at the pump and dealer orders. If you need it made out to a company name, tell us when you order.

Every cylinder we hand over is sealed, and the seal should be intact when it reaches you. If it is broken, refuse it — that is your right and our crew will not argue. You can also ask the crew to weigh it; the tare weight is stamped on the cylinder's collar, so full weight should be tare plus the rated content.

Hose: every two years, or straight away if it is cracked, sticky, hardened or chewed. Regulator: every five years, or if the dial sticks or it hisses when connected. Both are cheap, and both are where nearly every household LPG accident starts.

Close the cylinder valve. Do not touch any electrical switch — not the lights, not the fan, not your phone charger. Open the doors and windows, get everyone out of the house, and call us from outside on (084) 217 9118. If there is a fire, call the Bureau of Fire Protection on 911 first.

Our full guide is on the safety page.

Keep it upright, in a ventilated place at ground level, away from heat and away from stairwells, basements and drains. LPG is heavier than air, so a leak in an enclosed low space pools rather than disperses. A spare in a well-ventilated kitchen or outdoor service area is fine; a spare under the stairs is not.

We will swap it for one of ours if it is a standard size and in sound condition. We do not decant from tank to tank, and we will not fill a cylinder that is out of test date, holed or corroded. Both of those practices are how people get hurt.