Terms of sale

1. Who you are dealing with

Gas Island, Purok Tandang Sora, Barangay Canocotan, Tagum City, Davao del Norte. Contact: (084) 217 9118.

2. An order is a request, not yet a contract

Submitting the form on this site places a request. Nothing is charged at that moment. A contract of sale exists only once we have contacted you to confirm the items, the total and the delivery window. If we cannot supply what you asked for, we will tell you and nothing is owed by either side.

3. Prices

Prices on this site are in Philippine pesos and include VAT where it applies. LPG prices are adjusted at the start of each month and pump prices change most weeks, so the figures here are current as at the moment you load the page.

The price we confirm is the price you pay. If the market moves between our confirmation and your delivery, that is our problem, not yours.

Obvious pricing errors are the one exception. If a price is clearly wrong — a 50 kg cylinder listed at fifty pesos — we may correct it and will tell you before delivering anything, and you are free to walk away.

4. Cylinder deposits

When you take a cylinder without exchanging one, you pay a refundable deposit on the steel cylinder in addition to the price of the gas. The cylinder remains our property. The deposit is not rent and does not decline over time.

To get the deposit back, return the cylinder to the station with the original receipt. We will refund the deposit stated on that receipt provided the cylinder:

• is one of ours;
• is not holed, split or badly corroded;
• still has its valve, collar and foot ring intact; and
• has not been tampered with, repainted or re-stamped.

Without a receipt we will still try to help if we can match the cylinder to our records, but we cannot promise it.

5. Delivery

• Delivery windows are our best estimate, not a guarantee. Weather, traffic and the route order all affect them. We will call if we are going to be late.
• Someone aged 18 or over must be present to receive the cylinder, allow the connection and leak test, and pay. We do not leave cylinders unattended, at gates, or with neighbours.
• The address and landmark you give us must be accurate. If we cannot find or access the address, or nobody is there, we may charge the delivery fee for a second attempt.
• Our crew will connect the cylinder to existing equipment and leak-test the joint. If we judge your hose, regulator or stove unsafe, we will not connect to it. We will tell you what needs replacing and we usually carry the part.
• Delivery is free on orders of ₱2,000 or more. Below that a ₱80 delivery fee applies, and the checkout shows it before you place the order.

6. Payment

We accept cash on delivery. We do not accept cards and we never ask for card details.

For dealers on approved credit terms, the terms and limit on your account apply. We may hold an order that would take you past your limit until we have spoken to you.

7. Cancellation and returns

You can cancel at no cost any time before the truck leaves our yard — just call us. After that, if the crew has travelled to you, we may ask you to take the delivery.

Gas itself cannot be returned once a cylinder seal is broken. If a cylinder reaches you with a broken seal, refuse it and we will replace it. If you believe a cylinder was underweight, tell us the same day and we will check it against the tare weight stamped on the collar and put it right.

8. Safety and your responsibilities

LPG is flammable and must be handled properly. You agree to keep cylinders upright, in a ventilated place at or above ground level, away from heat, drains, basements and stairwells, and to maintain your own hose, regulator and appliances. We publish a safety guide and we will not supply a site we consider unsafe.

We do not decant gas between cylinders, refill cylinders that are out of test date or corroded, or fill cylinders belonging to another brand's float. Please do not ask us to.

9. Liability

We are responsible for the condition of the cylinder we supply and for the work our crew does when they connect it. We are not responsible for loss arising from equipment we did not supply, from alterations made after we leave, or from a cylinder stored or used contrary to the guidance above.

Nothing here limits any right you have under the Consumer Act of the Philippines (Republic Act No. 7394) or any other liability that cannot lawfully be excluded.

10. The dealer portal

Dealer accounts are issued by us and are personal to your business. Keep your password to yourself, tell us at once if you think someone else has it, and do not share the prices shown there outside your business. We may suspend an account that is misused.

11. Complaints

Call (084) 217 9118 and ask for the owner. We would rather hear about a problem than have you tell your neighbours about it.

12. Governing law

These terms are governed by the laws of the Republic of the Philippines, and the courts of Tagum City, Davao del Norte have jurisdiction over any dispute.